Jun 12, 2021
Show Notes: https://restauranttopia.com/episode-62-hospitality-101-with-aunt-polly-and-cousin-anna/
At 92 and 86 years young respectively, Polly and Anna still entertain friends and family more than often, and in fact, Polly only aspires to have a full table of smiling faces. It’s that pleasing people that drives her…that service and that tending to others’ needs for her own satisfaction. At some point, most of us were fueled by the same…hell, it is a lot of the reason we do what we do in the first place. We in the business could take a few notes from these two dynamos. While they are not in business, their sense of hospitality is off the charts. Anna’s secret? You just have to love them. At all costs, love them! By putting their guests first, they then become fulfilled. The same applies to your restaurant, but fulfillment not only takes the form of pleasing guests but also through increased business. In a world with a business-first mentality, focusing on the most amazing hospitality serves as a major competitive advantage, and you may just find yourself enjoying the ride a bit more. Smiling faces and truly appreciative guests tend to fuel a very positive, feel-good fire within. It seems a lot of the industry is losing sight of why we are in business in the first place. Take a note from Polly and Anna – serve others first and the rest will come!
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