Jan 30, 2021
Episode 44 The Anatomy Of A Social Media Post with Bonus Interview of Dominic Lofreso️
Jan 23, 2021
- Exemplified EMPATHY
- The worlds are joined at the ticket machine on the expo station
- Training
- Mandated behavior
- Communal meals; daily activities
- Team building (Cheesy, I know)
- It’s a culture thing and the leaders are the examples
- The divide is fundamentally created or bridged at the top of any...
Jan 16, 2021
How to Show Your Customers Appreciation.
- Loyalty program
If you don’t have a loyalty program, Start a Loyalty Program NOW!!!!
- Say “Thank You”
Pro Tip: Create a Thank You Video
Create a Thank You Video
A simple video from your phone will be perfect! This video doesn’t have to be high-tech to make...
Jan 9, 2021
Show Notes https://restauranttopia.com/episode-41-how-to-handle-customer-complaints/
How to Handle Customer Complaints
Being in the hospitality industry our hopes are that every day we delight guests and never have a complaint. However, we cannot make everyone happy and we also will have times that our staff our...
Jan 1, 2021
Episode 40: Restauranttopia BEST of 2020
We want to thank all of our listeners for their support in 2020.
We had a great time doing the podcast last year and we put together a montage of some of our favorite clips.
This year we have a ton of great episodes planned and even more interviews with industry...